Void an invoice

You can void an invoice, reopening the original order.

1. Go to Sales > Invoicing > Invoicing Inquiry.
2. In the Invoice box, type the invoice number, and then press the Tab key.

   

3. On the Invoice details, click Void.

   

4. On the Confirmation message that appears, click OK.

   

   Note: The invoice will be removed from statements and aging reports. 

   Inform reopens the sales order, allowing modifications to be made.

   

5. You can now correct the order, re-invoice, or cancel it.

   Upon re-invoicing, Inform ERP appends a letter to the invoice number, for example Invoice #12345A.

Note: The void will appear as a reversal in the current fiscal period in the General Ledger. You cannot void paid invoices, unless the payment itself is first voided. See Cancel a payment.

See Also

• Look up an invoice number
• Post invoices automatically
• About billing in Inform
• Create a sales order