Send a check payment to a customer for credit on their account

If a customer has a credit on their account and they are requesting payment, you can follow this two-step process:

1. ADJUST OFF THE OPEN AR CREDIT INVOICES
1. Accounting > Accounts Receivable > Cash Receipts Posting



2. Choose the Customer and type any Check Number or reference. The check amount should be $0.00.
3. In the Adjustment column of the negative invoice, write the invoice amount (negative).
4. Cash Applied should be 0 or blank.
5. In the Adj. G/L, use a G/L to make the adjustments against (a miscellaneous account is recommended)

The balance will be 0.00

6. At the bottom of the screen, click Save and then click Print & Post to AR.
2. WRITE A NON-VENDOR CHECK TO THE CUSTOMER
1. Accounting > Accounts Payable > Non Vendor Check
2. In the Name box, type the customer name. Type any additional customer information.
3. Type the amount of the invoice.
4. In the G/L Distribution, use the same G/L account as in the previous step for the invoice adjustment in the cash receipts screen
5. Click Print Check.